Customer Service

Shipping & Delivery

The production time usuall is 0 working day, for customized products, the production time would be 2~9 working days. On orders over $200 USD are with free fast shipping with tracking number, you can choose DHL, UPS, TNT, FedEx or other express delivery service. Please give us your mobile phone number, that is very helpful to deliver your parcel. The economic free shipping delivery time are 7~20 business days, and the express delivery time are 2~6 business days. On holidays, the delivery may be delayed.

Delivery time

USPS, GLS, Aramex, Hongkong Post: 7~20 business days

DHL: 3~5 business days

UPS: 2~4 business days

FedEx: 4~6 business days

Privacy & Security

At Kutop, we are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.

We have five privacy principles that describe how we approach privacy and user information across all of our products:

1. Use information to provide our users with valuable products and services.
2. Develop products that reflect strong privacy standards and practices.
3. Make the collection of personal information transparent.
4. Give users meaningful choices to protect their privacy.
5. Be a responsible steward of the information we hold.

This Privacy Center was created to provide you with easy-to-understand information about our products and policies to help you make more informed choices about which products you use, how to use them and what information you provide to us.

Returns & Replacements

We accept returns in 30 days and provide replacements for buyers. The buyers are responsible to the delivery fee.

Ordering

You can place order through the website or email, please tell your phone number, that is very useful when delivering your parcel.

Payment, Pricing & Promotions

Paypal is the default payment term, we accept Paypal by: service@kutop.com

We also accept telegraphic transfer (T/T), you can pay the money to our bank account:

Bank account: China Merchants Bank (Luohu Sub Branch, Shenzhen Guangdong China)

Beneficiary: Deng Tianxiong

Accounts: 6225 8878 2175 6737

Swift code: CMBCCNBS

Bank account: China Merchants Bank (Longhua Sub Branch, Shenzhen Guangdong China)

Beneficiary: Deng Tianjun

Accounts: 6225 8878 4702 8921

Swift code: CMBCCNBS

Bank account: China Merchants Bank (Shennan Zhong Road Sub Branch, Shenzhen Guangdong China)

Beneficiary: Deng Lianhong

Accounts: 6225 8878 4871 5336

Swift code: CMBCCNBS

Viewing Orders

You can view the orders in website.

Updating Account Information

You can update your account in Kutop